Tracking information will begin delivering upon dispatch of your order. You will receive your tracking number via the email you place your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email.

If you’d like to track your order via your local courier, please visit https://www.17track.net/en.

We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, and Tornados),  Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions,  or Failure of Telecommunication Networks.

Orders shipped to Puerto Rico, the Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.

3. SHIPPING FEE

We currently offer free shipping to orders over $59. For orders within USD 59, we will charge USD 6.99 for shipping.

Clients need to cover the resend shipping cost if parcels are returned with insufficient/wrong addresses and contact information.

4. DO YOU SHIP TO APO/FPO/DPO ADDRESS?

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 25 business days. Clients may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.

5. WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

ALL INTERNATIONAL ORDERS:

Nanpusa cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Nanpusa cannot tell you what the cost will be as customs policies and charges can vary from country to country.

If you refuse to accept delivery of the items you have purchased, the couriers may return the items to Nanpusa. If this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.